Job Description
Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.
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Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.
Become part of our winning team and help us create a world that works better.
As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing; working with clients to ensure the successful delivery of services.
Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
Conduct online demonstrations to explain software functionalities to existing customers as needed
Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
Determine potential for sales opportunities and forward sales leads to the responsible teams
Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Follow up on outstanding service issues to ensure customer success
Qualifications
Business level English fluency required
Portuguese OR Spanish Language is Preferred as well
High School diploma or GED
Associates or Bachelors degree in relevant field or equivalent work experience is preferred
1+ years prior work experience in a high volume call-center, customer care role is highly preferred
Advanced knowledge of Windows® operating systems is required
Intermediate knowledge of MS Office software is required
High level of IT and technical knowledge with interest in the IT field
Additional Information
Work Location: In Office in Clearwater, FL (Hybrid)
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.