Job Description
Description:
JOB SUMMARY
Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow-up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union
Requirements:
ESSENTIAL FUNCTIONS
Monitor member accounts daily for delinquency status for consumer and real estate
Identify problematic accounts for discussion with the Member Advocates team
Prepare and present reports on delinquent accounts and collection activity and progress
Contact members, co-signers and references regarding delinquent accounts via telephone, text messages, email or online banking
Work with members to create payment arrangements and plans to collect on delinquent accounts
Identify members who qualify for work-out or TLM
Work alongside Member Advocates Manager/Supervisor to create work-out loan packets
Maintain up-to-date member account information
Ensure accurate and up to date information for Credit Bureau reporting; update as needed
Research payroll deduction stops, starts, and changes as they may affect the status of a loan repayment.
Follow Credit Union Policy and Guidelines for collecting and working Delinquent accounts
Create attorney packets for collection accounts
Mitigate loss of Collateral
Maintain rapport with members regarding delinquent account.
Maintain and recover Credit Union assets (collateral, shares, etc.)
Work with Member Advocate Manager on legal issues for CU accounts.
Other duties as assigned by President/CEO or Executive Management.
COMPETENCIES/SKILLS
Leadership
Decision Making
Excellent Oral and Written Communication
Ethical Conduct
Attention to detail
REQUIREMENTS/QUALIFICATIONS
High School Diploma or Equivalent
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines. The position requires manual dexterity, the ability to lift files and open filing cabinets. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary.
The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
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