Job Description
Category : Customer Service/Support
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
This is for a Onsite position.
Your Responsibilities
- Promote brand awareness by offering additional products and services to meet customer needs
- Promote the highest standards of ethical and professional conduct through demonstrated individual performance
- Experience upselling/increasing customer benefits/rebuttal/save the sale/conversion metrics
- Ability to proactively address customer needs in a timely manner
- Maturity and a hunger for success required
- Ability adapt and adjust to change in a positive manner
- Competitive attitude and drive for results while showing motivation and a demonstrated passion for the brand
- Perform other related duties and assignments as required and as assigned by supervisor or other management
- Thrive as a team player in a fast paced, high energy, change oriented environment
- Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
- Must be at least 18 years old
- High school diploma or GED required
- Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)
- 6 months experience in customer service preferred
- Typing speed of 25 WPM required
- Strong verbal, listening and written communications skills, as well as outstanding interpersonal skills required
- Excellent attendance history is required
- Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check